Frequently Asked Questions

Everything you need to know about shopping with Dick's Edinburgh.

Where does Dick's Edinburgh ship to?

We offer worldwide shipping. Domestic orders within the UK are typically delivered within 2-3 working days, while international delivery times vary by destination.

What is your return policy?

We accept returns on all full-priced items within 14 days of receipt, provided they are in their original, unworn condition with all tags attached.

How can I be sure of the sizing?

We provide detailed measurements for every garment on its product page. If you need further assistance, our team is happy to provide specific advice via email.

Do you offer Click and Collect?

Yes, customers can choose to collect their online orders from our North West Circus Place store in Edinburgh at no additional cost.

Are the products ethically sourced?

We curate our collection with a focus on quality and longevity, prioritizing manufacturers and artisans who utilize traditional techniques and sustainable practices.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay.